Refund Policy

We want you to be happy with CliPets. This policy explains when and how you can get a refund.

1. 7-day refund on unused credits

Unused priority credits are fully refundable within 7 days of purchase — no reason needed. Just email us and we'll refund the unused credits to your original payment method.

2. Used credits

A credit is “used” once it successfully generates a pet — at that point the digital good has been delivered, so used credits are generally non-refundable. If a generation failed, looked broken, or something clearly went wrong, contact us within 7 days and we'll review it and refund or re-credit on a case-by-case basis.

3. Failed hatches are auto-refunded

If a hatch fails for a technical reason, the system automatically returns the credit (or free quota) to you — you don't need to ask.

4. Subscriptions

You can cancel a subscription at any time; it stops at the end of the current billing period and won't renew. If you were charged within the last 7 days and have not made substantial use of the plan, email us and we'll refund that charge.

5. How to request a refund

Email [email protected] from (or mentioning) the address on your account, with the approximate purchase date. We aim to respond within a few business days. Approved refunds are returned to your original payment method through Stripe and may take a few days to appear.

6. Contact

Refund questions: [email protected].